Returns & Exchanges
At Caffenation, we want you to love every brew. If you are not satisfied with your coffee or equipment, you can return unopened products within 14 days of delivery for a full refund.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue via our online portal or email.
Prepare Your Package
Ensure the items are in their original, unopened packaging and include a copy of your receipt or order confirmation.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing